Lean cycle time

In fact, if we look at these three measures, cycle time, ROI and customer satisfaction, we see that they form a mutually supporting and cross-checking system of ensuring productivity and effectiveness. Measuring anything else muddies the waters and can cause sub-optimal behaviors. The real challenge for most teams is realizing that all their local measures of performance and effectiveness may actually be causing harm (unintentionally) because they draw the team’s attention away from the three organizationally important measures.

Lean cycle time

lean cycle time


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